For operators

Operator agreement

These are the terms between you and US Laundry Rentals. They are written to be read, not to be skimmed past. If something here is unclear, ask before you apply.

1Listing is free, and it stays free

Being listed in the directory costs nothing. Not now, and not later. There is no setup fee, no monthly fee, no territory fee, no referral fee, and no fee when a rental you got through your profile actually happens.

The only thing we ever charge for is the optional customer referrals in section 3, and those are billed per customer who actually rents, never per lead. You can be listed forever without taking a single one.

2Inquiries from your profile are yours

When someone finds you in the directory, searches their ZIP, lands on your profile and contacts you, that inquiry belongs to you. Only you.

• We do not resell it.
• We do not send it to operators who compete with you.
• We do not take a cut of the rental, then or ever.
• We do not charge you for it.

3Customers we send you: $45 each, and only once you book them in

Separately from the directory, we run our own advertising. Some people respond to that advertising without choosing an operator. Those are not profile inquiries, and they are not covered by section 2.

When one comes from an area you serve, we may offer them to you. If you take them, the fee is $45, payable only once you confirm a delivery date for that person. There is no charge for the introduction itself.

When we bill it: the moment you mark the delivery done. You tap "Yes, delivered" on your own page, and the invoice is raised there and then, payable immediately from that same screen. Any other deliveries you have marked and not yet been billed for go on the same invoice, so marking three in one sitting is one bill with three lines rather than three separate emails.

When it is due: Wednesday of the week after the delivery. A set delivered any time between Monday and Sunday is due that following Wednesday. Most people pay it straight away, and there is no advantage to doing so beyond having it off your list. Nothing is ever invoiced before the set is in the house, because nothing is invoiced until you tell us it got there.

If you keep a card on file, that invoice settles itself the moment it is raised rather than waiting for the Wednesday. That is what saving a card is for, and you can remove it at any time from the same page you added it on, which puts you back on invoices you pay by hand.

If you never mark a delivery either way, we do not simply bill you for it. On the Monday you get an email listing what we have down as delivered and what Wednesday will charge for, with one tap to take any line off. Only then does it bill.

The $45 is a one-time fee per customer. It is not a commission: we take no cut of their monthly rent, no cut of any later month, and no cut if they rent a second machine from you. There is no subscription, no territory fee, and no minimum. You are never obligated to accept anyone, and turning them down has no effect on your listing.

Two practical points. The customer is yours once you take them, on your paper and your terms; we do not sit between you and your own agreement. And the fee is owed on the install, not on the first payment, so whether they pay you on time is a matter between you and them.

People who come in this way are told, on the form, that their details will be passed to the operator serving their area.

4Answering the customers we send you

Taking referrals is optional. If you take them, this is what you are agreeing to, and it is the only obligation in this agreement that has a clock on it.

Acknowledge within 24 hours. Every customer we send you arrives with a link. One tap records what happened, and "not one for me" is a perfectly good answer. We are not asking you to have sold anything in 24 hours, only to have told us whether you are working it.

Report an ending within 72 hours. Delivery booked, could not reach them, or you are passing. Any of the three closes it. A customer you are still chasing is not an ending, and saying so is free and costs you nothing.

Silence past 48 hours and the lead gets recycled. If we have heard nothing at all on a customer for two days, that lead goes to another operator, and where there is nobody else in range we use it to recruit one for that area. No charge attaches to this and it is not a mark against you. It is the only thing left to do for somebody who filled in a form, was told an operator would call, and then heard nothing.

One tap prevents it, and the tap can say "I have reached out, waiting on them", which holds the customer with you for as long as you are working them. The reason we ask at all is that we cannot tell an operator quietly working a lead apart from one who never opened the email, and from the customer's side those two are the same thing.

If customers in a ZIP code go repeatedly unanswered, we will contact you first. If it keeps happening after that, that ZIP code is offered to another operator. That is the whole consequence: no penalty, no charge, no effect on your free listing, and no effect on any customer you already hold. We would rather move a postcode than let somebody sit unanswered in it.

And the part that protects you. You are only ever measured on customers inside the service area you gave us. If we send you somebody outside it, that is our error and it does not count against you. Tell us and we will fix the coverage.

5Your information, and getting removed

Your business information is yours. Publishing it here does not give us ownership of it.

You can ask to be removed at any time, for any reason or none, by emailing or calling us. We will take the listing down within 30 days of the request, usually much sooner. We do not require a reason, we will not put you through a retention pitch, and there is no notice period to serve.

What we do with the information you submit is set out in our privacy policy. The short version is that we do not sell or rent personal information.

6Accuracy is on you

The pricing, coverage, terms and contact details on your profile are yours. You are responsible for them being true, and for telling us when they change. We publish what you send us. We do not independently check it, and your profile says so on the page.

Publishing a price here does not commit you to honoring it for a customer who shows up with a stale screenshot. It does commit you to telling us when it changes, because a directory that prints an old price is worse than no directory.

7Names and logos

While you are listed, you give us permission to show your business name, logo and the details you submitted, on your profile and in the parts of the site and its marketing that point to it. That permission ends when your listing does.

You may display our Listed Operator badge on your own website and materials while you are listed, free of charge. If your listing ends, take it down within 10 days.

8When we pull a listing

We can remove a listing for any of these:

• The pricing or coverage on the profile turns out to be false.
• Customer complaints we can substantiate.
• The business has closed or stopped delivering.
• You stop responding to us entirely.

Where it is fixable, we will tell you what is wrong and give you a chance to fix it first. Nothing here costs money, so there is nothing to refund either way.

9What we do not promise

We do not guarantee leads, calls, traffic, search ranking, placement on the page, or any amount of business. Nobody honest can. A listing puts you in front of people looking for what you do, and that is the whole of it.

We are not a party to any agreement you sign with a customer. Pricing, contracts, delivery, service and disputes are between you and them.

10Liability and disputes

This agreement is governed by the laws of the State of North Carolina.

Our total liability to you, for anything arising out of the directory or these terms, is limited to the amount you actually paid us in the 12 months before the claim. For an operator who has never paid us anything, that amount is zero.

We would rather sort a problem out by talking. If that fails, either of us can take it to small claims court where the amount allows it.

11Changes to these terms

If we change these terms in a way that matters, we will email listed operators before it takes effect. If you do not like the change, ask to be removed.

Contact

US Laundry Rentals, Raleigh, North Carolina.
Questions about this agreement, removals, or anything above: get in touch through the site or reply to any email we have sent you.