Privacy policy
What we collect, where it goes, and what we will never do with it.
Effective 6 August 2026. US Laundry Rentals, Raleigh, North Carolina.
What we never do
- We do not sell or rent your personal information. Not to data brokers, not to marketers, not to anyone.
- We do not post a consumer's phone number or email address publicly.
- We do not run advertising trackers or sell audience data about you.
If you are an operator
What we collect
What you type into the application: your business name and legal name, owner or contact name, phone, email, website, the areas you cover, your pricing and terms, and anything else you choose to tell us.
What happens to it
Most of it is meant to be public. That is the point of a directory listing, and your profile page shows your business details, coverage and pricing so a customer can find you.
We use your contact details to reach you about your listing, verification and renewals. We do not publish an owner's personal mobile number unless it is the number you gave us as your business line.
Getting it removed
Ask, and we take your listing down within 30 days, usually much sooner. No reason needed. See the operator agreement.
If you are looking to rent a washer and dryer
There are two ways your details reach us, and they are treated differently. Which one you are in is told to you on the form before you submit anything.
You chose an operator
If you searched your ZIP, landed on an operator's profile and asked them for a quote, your name and contact details go to that operator and nobody else. We do not resell it, we do not send it to their competitors, and the operator pays us nothing for it.
You came from our advertising without choosing anyone
If you responded to our own advertising and did not pick a specific operator, we connect you with operators who serve your area. That can be more than one, so you have someone to compare. Operators pay us a connection fee for that introduction.
The form tells you this before you submit. If you would rather pick a specific company yourself, use the coverage map and contact them directly through their profile.
Uncovered ZIP codes
If you searched a ZIP where nobody is listed yet, you can leave contact details so we can tell you when someone covers you. We hold those until we have someone to tell you about, or until you ask us to delete them.
What we do not collect
We do not take payment card numbers on this site. If you buy a Verified badge, that goes through a payment processor and we never see or store your card details.
We do not ask for social security numbers, dates of birth, or any government identification.
Who else touches it
Ordinary suppliers who make the site work, and nothing more:
- Our web host, for serving the site.
- Our database provider, for storing applications and inquiries.
- Our email provider, for sending notifications and replies.
- A payment processor, if you buy a badge.
They process this information on our behalf. None of them are permitted to use it for their own marketing.
How long we keep it
Operator listings stay while you are listed. Applications that never became listings, and consumer inquiries, are kept while they are useful for the thing you asked for and then cleared out. Ask us to delete something sooner and we will.
Your choices
- Ask what we hold about you, and we will tell you.
- Ask us to correct it.
- Ask us to delete it, and we will unless we are required to keep it.
- Reply STOP to any text message and we stop texting.
- Unsubscribe from any email and we stop emailing.
Children
This is a service for businesses and for adults renting appliances. It is not directed at children and we do not knowingly collect information from anyone under 18.
Changes
If we change this policy in a way that matters, we will update the date at the top and email listed operators.
Contact
Questions, corrections, or a deletion request: reply to any email we have sent you, or get in touch through the site. US Laundry Rentals, Raleigh, North Carolina.