How we collect consent to text you
US Laundry Rentals, Raleigh, North Carolina. This page documents our text message opt-in flow in full. It is published so anyone, including a mobile carrier reviewing our messaging registration, can see exactly how consent is asked for and recorded, without having to fill in a form. Last updated 19 August 2026.
Consent is a separate, unticked checkbox
Every request form on this site collects consent to text with its own control. It is not bundled into the submit button, and it is not bundled into acceptance of our terms or privacy policy. Nothing is preselected: the box below is exactly what a visitor sees, unticked, and they have to tick it themselves.
Ticking the box is optional and is never a condition of service. A visitor who leaves it unticked still gets their request submitted, still gets matched to the operator covering their ZIP code, and that operator can still call them. They simply never receive a text from us.
On Facebook and Instagram lead forms
Where a request comes from a lead form on Facebook or Instagram rather than our website, the same permission is asked as its own question with nothing preselected:
“Can we text you about this request?”
Only the person who chooses “Yes, text me” is opted in. The other two answers are recorded and honoured.
What happens after someone opts in
They receive a text from US Laundry Rentals about the request they just made. It names the independent rental operator covering their ZIP code and that operator's monthly price, and asks whether they would like us to pass their request to that operator. If they reply, our assistant answers their questions about price, coverage and delivery timing from what that operator has published with us. We pass their request to the operator only if they say yes.
We send nothing else. No marketing, no promotions, no messages to anyone who did not give us their own number on a request form and tick the box.
Frequency, cost and stopping
- Message frequency varies, because it is a conversation rather than a broadcast. It is usually fewer than ten messages about a request.
- Message and data rates may apply from your own mobile carrier. We charge nothing.
- Reply STOP to any message and we stop texting that number. Reply HELP for help.
- We do not text between 9pm and 9am.
What we never do with a mobile number
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every category of information we share; this information will not be shared with any third parties. We do not sell or rent mobile numbers, and an operator who receives a customer's details never receives that customer's texting consent, so they cannot text on our behalf.